Privacy Policy

Last updated: 31 October 2026

At Fellowship, we care about the people who wear our pieces, and that includes caring for your personal information. This policy explains what we collect, why we collect it, and how we keep it safe. It applies to our website, our online store, our emails and our brand ambassador program.

This website is operated by WAVES DESIGN PTE. LTD. (UEN 202218259R), a business registered in Singapore. We follow Singapore’s Personal Data Protection Act 2012 (PDPA).

1. What we collect

Information you give us:

  • Your name, email address, phone number, and billing and shipping addresses when you place an order or create an account
  • Payment information, which is processed securely by our payment providers. We never see or store your full card details.
  • Your email address when you subscribe to our newsletter
  • Anything you share when you contact us, leave a review, or apply to be a brand ambassador, such as your social media handles

Information collected automatically:

  • Your device, browser, IP address and general location
  • How you use our website, such as the pages you visit and the items you add to your cart
  • Information from cookies and similar technologies (see section 6)

2. How we use your information

We use your information to:

  • Process, ship and deliver your orders, and send you order updates
  • Handle returns, exchanges and warranty claims
  • Reply to your messages and give you support
  • Send you our newsletter and offers, if you’ve agreed to receive them
  • Review brand ambassador applications and manage the program
  • Understand how our website is used, so we can improve it
  • Prevent fraud and keep our website secure
  • Meet our legal and accounting obligations

We’ll only use your information for these purposes, or for other purposes we tell you about and you agree to.

3. Marketing emails

We’ll only send you marketing emails if you’ve subscribed or agreed to receive them. You can unsubscribe at any time using the link at the bottom of any email, or by contacting us. Order and service emails, like shipping updates, will still be sent to you.

4. Who we share your information with

We never sell your personal information. We only share it with trusted service providers who help us run our business, and only as much as they need to do their job. These include:

  • Shopify, which hosts our online store and processes orders
  • Payment providers, which process your payments securely
  • Klaviyo, which sends our emails
  • Appstle, which manages subscriptions
  • Delivery partners, who deliver your orders

We may also share information if the law requires it, or to protect our rights, our customers or the public.

5. Transfers outside Singapore

Some of our service providers store or process data outside Singapore. Shopify, for example, stores data in Canada, the United States and other countries. When this happens, we take reasonable steps to make sure your information is protected to a standard comparable to the PDPA.

6. Cookies

We use cookies to keep our website working, remember what’s in your cart, understand how visitors use the site. You can manage cookies through the cookie banner on our website or your browser settings. Turning off some cookies may affect how the site works.

7. How we protect your information

We use reasonable security measures to protect your personal information from unauthorised access, loss or misuse. Payments are encrypted and processed by secure payment providers. No method of storing or sending data online is completely secure, but we work hard to keep your information safe.

If a data breach happens that is likely to cause you significant harm, we’ll notify you and the Personal Data Protection Commission as required by law.

8. How long we keep your information

We keep your information only for as long as we need it for the purposes in this policy, or as long as the law requires, such as for tax and accounting records. After that, we delete or anonymise it.

9. Your rights

You can ask to:

  • Access the personal information we hold about you, and find out how it’s been used
  • Correct information that’s inaccurate or incomplete
  • Withdraw your consent to how we use your information, such as for marketing. If you withdraw consent, we may not be able to provide some services, like processing an order, and we’ll explain what that means for you.

To make a request, email our Data Protection Officer at the address below. We may need to confirm your identity first. We’ll respond within 30 days, or let you know if we need more time.

10. Children

Our website isn’t meant for children under 13, and we don’t knowingly collect their personal information. If you think a child has given us their information, please contact us and we’ll delete it.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact us

If you have any questions about this policy or how we handle your information, please contact us at fellowshipshop.com@gmail.com