Customs & Import Duties
International shipments may be subject to customs and import duties and fees, taxes and other charges. These additional charges are levied by customs in the destination country and will be borne by you.
As the duties and taxes vary by country and contents of your order, we recommend that you contact your local customs office for more information before placing your order. These charges will not be covered or refunded by Fellowship.
Do keep in mind that we will not be able to cancel your order, issue a refund or bear the additional charges should you refuse your shipment for any reason.
Shipping Timeline
- Upon successful payment of your order, you will receive a confirmation email which sets out your order number, items ordered, shipping method and delivery address.
- All orders are prepared and dispatched within 2 business days upon order confirmation. During peak seasons like sales, festive periods and public holidays, order dispatch may take up to 5 business days.
- We will send an email with tracking details as soon as your order is dispatched.
- We work closely with our shipping partners to ensure your orders get to you quickly and safely. Once shipped, you can expect to receive your packages within 2 to 10 business days for all local and international orders.
Please note that we are not liable for any unforeseen delays caused by factors external to Fellowship, such as longer customs clearance or carrier delays during peak periods.
